What is BizCare from BCPros?
BizCare is a premier Partnered IT service offered by BCPros that pro-actively monitors and maintains your IT infrastructure remotely keeping your technology up and running smoothly so you can focus on your business.
Using state of the art agent technology, BizCare provides preventative and proactive IT care for your business – Remote Monitoring and Maintenance (RMM). BizCare trained technicians constantly observe your users, workstations, servers and network ensuring they are operating at optimum performance and are secured. By remotely monitoring your IT environment, your BCPros support team will solve trouble tickets before they are even opened.
BizCare Detects and Stops IT Issues Before They Affect Your Bottom Line
Diagnostic agents will detect most IT issues and solve them before you know they exist – by using remote preventative maintenance or monitoring alerts and early warning signs, we keep your IT Infrastructure ticking. If one of your resources does need on-site care, the cost will be less because we can plan this and will know what the problem is before we dispatch a tech to your site.
BizCare is Always on the Watch
Our team will always be looking out for your needs even when you are asleep. BizCare Remote Monitoring and Management (RMM) conducts oversight of your network and IT assets 24/7. If something is flagged, a technician will be alerted and a ticket opened. In many cases, the issue will be resolved without you knowing there was an issue. BizCare Pro-active maintenance keeps your IT infrastructure running smoothly and your team doing their jobs.
Partnered IT – Fix Before Break Not Break and Fix
Partnered IT services is the new generation of IT outsourcing. By implementing remote monitoring agents across your IT infrastructure, BCPros BizCare monitoring agents setup rules that monitor your IT activity, performance, events or changes and that alert us when any unexpected behavior occurs. When an alert comes in, we can evaluate if there may be an issue that needs care. This may be as simple as updating a profile or version of an outdated software or as complex as reconfiguring and moving users to ensure balance load on a server or network. Most corrective actions take place behind the scenes, automatically, and without interrupting your day-to-day operations.
How Does BizCare work?
|Step 1) IT Infrastructure Discovery
BizCare deploys agents to supported endpoints and then remotely and automatically discovers and creates an inventory of devices – even those without the agent installed.
|Step 2) Remote Management
Using remote control, BizCare can manage multiple machines simultaneously, monitoring them, performing updates, patch management and installations without interrupting end users.
|Step 3) Real-time Monitoring
BizCare finds problems before they find you by implementing hundreds of different monitoring alerts for desktops and servers.
|Step 4) Automated Response
Using automated scripts for software distribution and proactive maintenance, BizCare will fix problems as soon as they are found.
Trust BCPros to deliver the level of managed services your business needs to ensure a stable and secure IT environment. Our BizCare proactive services model will eliminate business disruptions and give you peace of mind knowing that your technology is always secure and operational with no surprises or unexpected expenses.